YOU WERE LOOKING FOR: Usps Exam Practice
There are three sections on this exam — Work Scenarios, Tell Us Your Story, and Describe Your Approach — all of which consist of bizarre questions which are answered in a very odd fashion. It is not unusual for applicants to fail because...
Test Anxiety is a very real problem that causes applicants taking this type of exam to perform below their potential, to score poorly or fail. Test Anxiety can only be overcome by developing familiarity and comfort with exam content. By the time you...
Take a look at this sample question for better understanding. If you want to know how to answer this kind of questions, use the full guides in our PrepPack. For now, here is a useful tip Most clerical work is routine. The job requires a great deal of concentration over time and the ability to meet objectives. It is therefore advisable to emphasize features such as: Perseverance, Thoroughness, and Good Organization.
It is also essential to show you have no problem with routine work, so you should get a low score on the Boredom Intolerance trait. Now that you know what to expect from the test, it is time to figure out all about the scoring. But as we have come to understand about the USPS already, it is not all black and white. If you pass, the job is not at all promised to you! Note: If you fail the exam, you have to wait 12 months before taking it again. If you passed but want to improve your score, you would have to wait 24 months. The USPS ranks the candidates by their score. Once there is a job opening, they will go through the candidates by order. The higher you score, the higher you will be on the list. But what is considered a good score? That depends. If you are applying for a job at a small branch, you have less competition, and the bar will be lower.
If you apply for a bigger branch with more candidates for each position, and you would have to score MUCH higher. Note: Your score can affect how long you wait for a job. Candidates with high scores can be called in for an interview after a week, while others can wait months. Very frustrating. To play it safe, you better get a high score as high as possible. This will ensure you beat your competition, small branch or big, and get hired. How to Get That High Score? Be fast — the USPS knows exactly how long you spend on every question, and they even might score you accordingly! The more you practice, the faster you are. As simple as that. Know what to expect — this exam is not your typical test, and the questions can be odd and confusing.
The only way to get it right is to know exactly what question to expect. This is achieved by practicing over and over again, until you can answer them in your sleep. Emphasize the right traits for this job — use our full guide, written by experts, to know how to answer the personality questions. How will our PrepPack help you with that? Step 1: practice with questions that will look exactly like the ones you will get on the exam. Each question is accompanied by a solution and full explanation. It is filled with tips and strategies to do it the right way.
Step 3: practice even more with a question bank for all sections of the exam. This will give you the extra push to score higher than other candidates. After you submit the exam, the status in your USPS candidate profile online will be updated: In Process — you have submitted the test but did not get a score yet. Ineligible — you did not pass the assessment you scored below Eligible — you passed the assessment and now waiting for updates. If everything goes smoothly, you will be called in for an interview if you get a really high score, you might skip this step. FAQ I heard that to get this job, I have to take the test. Has it changed? Yes, it has changed! Instead, there are four new exams, for different job applicants. There is no such thing. The only updated versions are the new tests. The postal exam is mainly a personality assessment. Why do I have to practice? This personality assessment is designed to see if your personality is right for this specific job or not.
The right way to answer the questions is to emphasize Customer Service Clerk job traits. A good way to get it right is to practice with similar questions, and understand which trait is emphasized in every answer. The USPS wants me to answer honestly. Should I answer what I really think? Well, it is a bit tricky. Every person has a few personas. When you are at home with your family you are a different person than when you are at work. And you would act differently when you hang with your friends or when in the middle of your workday.
When you are applying for a job, it is better to present your work persona, and leave the everyday persona at home. All the personas are a part of you. Even if you only present Are there right and wrong answers? How is my personality being scored? The USPS does not score your personality itself, but your personality as it relates for this specific job.
In that sense, the right answers will emphasize the traits that are needed for the Customer Service Clerk job. If 70 is the passing score, why should I work hard and score higher than that? Getting a high score is important! The higher your score, the better your chances are to be called for an interview, and fast. If you score really high, they might offer you the job without even coming in for an interview.
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He explains that he wants to send a parcel to his friend, but only has his street address and is missing the zip code. He is not sure how to locate this information. Please select the action you would be most likely to take and the action you would be least likely to take, in response to the described situation. Tell him he can find the information online. Explain where he may find this information and enquire the next day if he found it. Offer to search the zip code together on the USPS website. Explain where he can locate this information and ask if there is anything else you can help with. How would you act in this situation? Check the full solution and explanation here Competency: Service Orientation Most Likely: 3 Least Likely: 1 Response 1: This response fails to demonstrate service orientation. You make no effort to assist the customer or answer his query. Response 2: This response demonstrates service orientation as you explain where the customer can find the information.
You also enquire the next day to ensure that the customer succeeded in retrieving the information he needed based on the information you had provided. Response 3: You demonstrate great service orientation skills as you offer to help find the zip code, and by doing so together, you can show the customer how to locate this information in the future. Response 4: This is a good response that demonstrates service orientation as you explain where the customer can find the information and ask the customer if there is anything else you can assist with before ending the interaction.
However, you fail to ensure that the customers' needs were met and that he actually retrieved the information he needed based on the information you provided. How to Prepare for the Postal Exam ? To significantly increase your chances to ace the test, it's crucial to practice the same question types as on the real test and learn the best ways to answer them.
This will help you get acquainted with every question you might stumble on, eliminate the element of surprise, and boost your confidence. As you've seen above, there are 3 sections on the Postal Exam Work Scenarios Tell Us Your Story Describe Your Approach Out test experts have carefully created an accurate prep that covers these sections thoroughly. It consists of full-length USPS practice tests, extra drills, study guides, pro tips, and hacks all updated for My other feedback would be to take the practice tests as often as you can before you apply for the position because once you apply, you have to take the Exam within 3 days.
I had no prior experience with postal service exams and thought it would be good to practice. The practice questions themselves were eye-opening in terms of what to expect from the real exam. The Personality Practice and the Work Scenario tests were challenging and really helped me think about my answers in terms of what the employer was looking for. I received several conditional offers and was eventually hired. The test is one of the four new assessments the USPS uses since April , following the retirement of the old exam.
To score high and improve your chances to get the job, use this question U. One of the customers on your route moved to a different unit at the same apartment complex. You know he has moved but you have not received a change of address. He flags you down one day and wants to know why he is not getting his mail. What would you most likely do? Inform him that until you receive a change of address, you cannot deliver to the new address. Tell him that you are holding it at the station until you receive the change of address, which is postal policy. Tell him you will bring it all to him tomorrow but if he has not submitted a change of address, he should do so soon. Give him a change of address card that you keep in your truck and tell him he must submit it soon or they will send his mail back to the sender after a certain time.
Incorrect answer. Please choose another answer. What would you least likely do? It is time for your break, but the work is unfinished, and you are behind schedule. Go to break. You are almost finished, so ask your supervisor if you can finish and go on your break later. Remind your supervisor that it is your break time in case she wants someone to work the mail while you are gone. Ask someone to finish up so you can go on break. You find a stamped letter on the ground next to the mail box that appears to be outgoing mail. The flag on the mail box is up. Leave the letter on the ground, as its outside the scope of your responsibility. Put the letter back in the mail box and leave the flag up to let the owner know the mail was not picked up, so she can examine it. Pick up the letter and process it as if it was posted to be mailed. Knock on the mail box owner's door and ask if it's her mail. You are manually casing mail and you hear two co-workers gossiping about another co-worker who is close enough to hear them.
Quietly tell the two gossiping co-workers that the person they are talking about can hear them. Mind your own business and keep it to yourself. Join the conversation and try to change the subject. Later tell the person that was being talked about that those two people gossip about everyone and not to let it bother her. A container of mail from your machine has been taken to the dock to be loaded on a truck, and you realize you may have put a tub of mail in it which does not belong there. This means that it could go to the wrong postal station.
Leave your station and run to the dock to see if the truck has left to fix your mistake. Ask your supervisor if you can run to the dock to see if you can rectify the mistake. Tell your supervisor what you suspect and ask if she can call the dock to find out if the truck is still there. There's no need to do anything. No one will know it was you that made the mistake. Two co-workers get into a heated argument on the workroom floor. One of them is a friend of yours. Take your friend's side and join the argument. Get a supervisor in case punches are thrown. You are there to do your job, so you avoid the situation. Approach the two and ask them to calm down. A customer asks for a book of stamps. When you tell her the amount, she says she does not have enough money. Tell her you are sorry, but you must collect all the money. Find out how much she is short and pay it for her. Offer to sell her fewer stamps that are within the amount of money she has.
Give her the stamps and ask her to drop the money off later. A customer complains to you about another clerk saying that the clerk was rude and uninformative.
The key here is that in Part A, you are penalized for incorrect answers. Your overall strategy is to work as quickly as possible but be accurate. You will be shown 5 different forms and asked 6 multiple choice questions on each form, for a total of 30 questions. You will have a total of 15 minutes to answer all the questions. Scoring Your score in Part B is simply the number of items that you answer correctly. There is NO penalty for guessing. Your overall strategy is to make sure you work quickly and answer every question even if you have to guess.
Part C of the exam has two sections: coding and memory. The same coding guide will be used for both sections. In the Coding Section of the exam you will have 6 minutes to assign the correct delivery routes to 36 addresses. In the Memory Section of the exam, you will be given 7 minutes to assign 36 addresses to the correct delivery routes. You will use the same Coding Guide that was used in the first coding section, but you will NOT allowed to refer to the Coding Guide — you will have to assign the delivery routes based on memory. Scoring Your score in both sections of Part C is the number of questions answered correctly minus one-third of the questions you answer incorrectly. The key here is that in Part C as in Part A , you are penalized for incorrect answers. Your overall strategy is to work as quickly as possible but be accurate Part D Overview Part D of the exam will attempt to assess your ability to perform effectively as a Postal Service employee.
You will be asked questions in 90 minutes that will evaluate your personal characteristics, tendencies and experiences. There are three separate sections of Part D. The last section Experience Section will present questions that can have between four and none possible response choices. Part D will attempt to see if you have certain personality traits, interests and experiences that may indicate that you will be a good fit for the Postal Service.
Postal Service. This exam is required to become a postal carrier, mail handler, sorter machine operator and mail processor. The USPS exam tests your aptitude for performing tasks such as completing forms, checking addresses, coding, memory, speed, and accuracy. Taking any exam, whether it is for school or for a job can be daunting and stressful. But before you become too stressed about the USPS exam, here are a few tips to help you get that job! Learn the Format of the Test One of the important things about preparing for any exam is to learn the format of the exam. One part is divided into 2 sections.
The other sections of the exam will need to be taken at a specific testing facility. Postal Exam Secrets Study Guide 2. The Study Guide Understanding the exam itself is an important part of doing well on the exam, but you also need to take time to study. Create a Study Plan As with any exam, you need to have a plan of attack, meaning that you need a study plan and a schedule. Take some time before applying for the position to sit and study for the exam. This could mean taking a month or so and blocking in two to three hours a day before you apply for the position. The Personal Inventory section is self-administered and can be taken from your computer at home. However, if you do not pass this section of the exam you will automatically fail the entire test and you will not be invited to take the remaining sections of the exam.
The Personal Inventory section is also pretty ambiguous and when it comes to the questions. You will be required to find errors in 60 addresses within 11 minutes, so you basically have 11 seconds on each address. These could be small errors or obvious errors. However, you are not penalized if you leave the question blank. The Postal Exam is required for those who are interested in obtaining an entry-level position with the U. If you want to become a postal carrier, mail handler, sorter machine operator, or a mail processor, you will be required to take this exam. The exam measures your speed, accuracy, and memory. How long is my score good for? Your score for the test is good for 6 years if you have not been hired after completing the exam. There are four sections on the test. One section is divided into two parts.
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